Cue CardPrivacy Policy
Beta. Cue Card is in beta. This policy describes what we do today, and we'll update it as the service grows. We'll notify theater administrators by email of significant changes.
Cue Card ("we", "us") provides live captions for theater: a theater posts captions, and audience members read them on their own devices. This policy explains what information we handle, why, and who else touches it. Kyle Levien, doing business as Cue Card, is responsible for it. Contact: support@cuecard.cc.
Audience members
Reading captions needs no account, name or email address, and we don't ask for any.
- The show you join. Joining a show uses its show key (the code from the QR code or program). Your device then keeps a live connection, through our real-time provider, to receive captions. We see an anonymous connection and an aggregate count of how many devices are connected, not who you are.
- On your device. Your show key and your caption style choices (size, font, colors) are saved in your browser's local storage so they're there next time. You can clear them any time in your browser settings. We don't use them to track you.
- Technical information. Like any website, our servers and the companies that run our network see your IP address and basic request details. We use these to deliver the service, keep it secure, and fix problems.
Theater staff
- Account details. Your name, email address and role (administrator, show manager or operator) in your theater, and when you last signed in.
- Signing in. Sign-in is handled by our authentication provider, WorkOS. If you choose to sign in with Google or Microsoft, that provider confirms your email address to WorkOS and to us. We never see your Google or Microsoft password.
- Your theater's content. The shows you create, scripts and captions you upload or post, speaker colors, logos and branding, and which team members can run which shows. The theater controls this content; we handle it only to run the service.
- Email we send you. Invitations, notices that you were added to a theater, and similar messages about your account.
This website
Our marketing website does not currently use analytics or advertising cookies. If we add analytics, we'll update this policy first.
Cookies and local storage
| What | Where | Why |
|---|---|---|
| Sign-in session for staff | Browser local storage | Keeps you signed in to your theater's admin. |
| Short-lived sign-in cookie (15 minutes) | Our sign-in page | Remembers that you just proved your email so you can pick a theater. |
| Sign-in cookies from WorkOS | WorkOS's own domain | Run the hosted sign-in step. |
| Caption style and show key | Browser local storage on the audience page | Remembers your reading preferences on that device. |
How we use information
- To run the service: deliver captions, manage theaters, and sign people in.
- To keep it secure and reliable, including limiting abuse and investigating faults.
- To email you about your account.
- To meet legal obligations. We do not sell personal information, and we do not use it for advertising.
Who else handles it
We use these service providers, who process information on our behalf:
- Fly.io — hosts the application.
- A managed PostgreSQL database provider — stores theater, show, script and account data.
- Cloudflare — DNS, website hosting, and file storage for uploaded logos.
- Ably — delivers captions to audience devices in real time.
- WorkOS — sign-in and invitations for theater staff.
- Resend — sends some account emails.
We may also disclose information if the law requires it, or to protect the safety and security of people and the service.
How long we keep it
A theater's data is kept while its account is active. Caption history for a show is kept until the show or theater is deleted. When a theater is deleted, we remove its shows, scripts, captions, users and logos from our systems. Copies held in our providers' backups age out on those providers' normal schedules.
Your choices and rights
You can ask us to access, correct or delete personal information we hold about you, or object to how we use it, by emailing support@cuecard.cc. Audience members can clear stored preferences in their browser at any time. Theater staff can ask their theater's administrator to remove their account. We'll honor these requests from anyone, wherever they live.
Security
Connections to Cue Card use HTTPS, access to administration is limited to signed-in staff of the relevant theater, and each theater's data is kept separate from others'. No system is perfectly secure, so we cannot promise absolute security.
Children
Cue Card is not directed at children, and we do not knowingly collect personal information from them. Audience members need not provide any, whatever their age.
Where information is processed
Our providers may process information in the United States and other countries.
Changes
We may update this policy. We'll change the date above, and for significant changes we'll notify theater administrators by email.
Contact
Kyle Levien, doing business as Cue Card. Email: support@cuecard.cc.